Last updated: [INSERT DATE]
UK Surgical Solutions Ltd (“UK Surgical Solutions”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, place an order, or contact us.
Who We Are
UK Surgical Solutions Ltd
60 Cromwell Road Luton LU3 1DN, United Kingdom
Company number: 14989353
Information We May Collect
Depending on how you use our website, we may collect information such as:
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Payment-related information
- Information you provide when contacting us
- Website usage information
- Technical information such as IP address, browser type, and device information
We only request information that is relevant to providing our services and operating our website.
How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Arrange delivery
- Provide customer support
- Respond to enquiries
- Process returns and refunds
- Manage warranty claims
- Maintain and improve our website
- Prevent fraud and protect our website
- Meet applicable legal and regulatory obligations
- Send marketing communications where we have a lawful basis to do so
Payments
Payments may be processed by third-party payment providers.
We do not intend to store complete payment-card details on our own systems where payment processing is handled by a third-party payment provider.
Please refer to the relevant payment provider’s privacy information for details of how it processes payment information.
Cookies
Our website may use cookies and similar technologies to:
- Operate the website
- Remember preferences
- Understand website usage
- Support marketing activities, where applicable
The cookies used depend on the services and plugins installed on our website.
Where required, we will request consent before placing non-essential cookies.
Sharing Information
We may share relevant information with service providers where necessary to operate our business, including providers involved in:
- Payment processing
- Website hosting
- Website security
- Order fulfilment
- Delivery
- Customer support
- Website analytics
- Email communications
We do not sell personal information to third parties.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling legal, accounting, tax, and regulatory obligations.
The appropriate retention period depends on the type of information and why we need it.
Your Rights
Depending on the circumstances and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information
- Object to certain processing
- Request restriction of processing
- Request transfer of certain information
- Withdraw consent where processing is based on consent
To exercise an applicable right, please contact us using the details provided below.
Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will be published on this page with the relevant update date.
Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact:
UK Surgical Solutions Ltd
60 Cromwell Road Luton
LU3 1DN ,United Kingdom
