Warranty Policy
Your UK Surgical Solutions product is supplied with the warranty applicable to the specific product purchased. Please retain your order confirmation or proof of purchase, as this may be required when making a warranty claim.
What the Warranty Covers
Subject to the applicable warranty terms, warranty coverage may include faults arising from defects in materials or workmanship during the applicable warranty period.
The warranty applies to the product when it has been used in accordance with the supplied user instructions.
What the Warranty Does Not Cover
Warranty coverage may not apply to problems caused by:
- Accidental damage
- Misuse or improper use
- Failure to follow the user instructions
- Unauthorised modifications or repairs
- Normal wear and tear
- Damage caused by incompatible accessories, chargers, or power supplies
- Damage caused by liquid or improper cleaning
- Damage occurring during unauthorised transportation or storage
This list is not intended to limit any statutory rights you may have.
Making a Warranty Claim
If you believe your product has developed a fault, please contact us and provide the following information:
- Your order number
- Your name and contact details
- Product model
- Description of the fault
- Photographs or video, where appropriate
Our team will review the information and explain the next steps.
We may ask you to carry out reasonable troubleshooting steps before arranging an inspection, repair, replacement, or other appropriate remedy.
Repairs and Replacements
Where a product is found to have a fault covered by the applicable warranty, we will determine the appropriate remedy in accordance with the warranty terms and applicable consumer law.
Your Statutory Rights
Our warranty is provided in addition to your statutory consumer rights.
Nothing in this warranty is intended to remove or restrict rights that cannot legally be excluded or limited.
Contact Us
If you have any questions about your warranty, please contact UK Surgical Solutions.
